Admin — Hey Connie

This is what Connie sells for you

Add each package with a clear name, a starting price, a realistic duration, and a short description plus what's included. When a customer calls, Connie reads from here to describe your services — and she'll proactively upsell your add-ons (below) once they've picked a package. The more detail you add, the better she sells. This is the single source of truth: what you enter here is what Connie says on calls and what shows on your booking page.

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How to read this: Web offers are recorded only for completed bookings; voice offers are recorded when made. Because the two count different populations, web and voice take rates aren't directly comparable. A Low sample tag means fewer than 10 offers — treat those rows as directional only.

Business Name

Owner Name

Phone

Street Address

City

State

ZIP Code

Timezone

Voice PIN

Required when you call in to update your business. Must be exactly 4 digits.

Used by the booking engine to show available slots.

Times shown in Pacific Time

Day	Open	Hours

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How promotions work

A promotion is a discount tied to a code. When you create one you choose:

Discount — a percentage (e.g. 10% off) or a flat dollar amount (e.g. $15 off).
Code type — Shared (one code like SUMMER10 that everyone uses) or Unique (a batch of one-time codes, one per customer).
Limits — cap total uses, and/or restrict to one use per customer.
Applies to — all services or only the ones you pick.
Validity — optional start and end dates.

Connie can apply a valid code when a customer mentions one on a call, and you can attach a promotion to a Campaign to win back past customers.

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Promotion Name

Discount Type

Discount Value

Reward Add-on

Apply automatically — no code needed. Every booking that matches "Applies To" gets it. Great for "free X with any wash" specials.

Code Type

Shared Code

Number of Codes to Generate All of them are created right now, and each one works once. This number is the whole supply — enter 2 and only 2 people can ever redeem it.

Max Total Uses

Per-Customer Limit

Applies To

All Services Selected Services Only

Valid From (optional)

Valid Until (optional)

Win-back offer (optional) Auto-emailed to customers who haven't returned in this long. Set richer discounts on longer waits (one offer per stage).

How loyalty works

Set up a punch card and every completed, paid booking counts as a punch. When a customer reaches the number of visits you set, they earn the reward automatically. This page has three parts: Loyalty Programs is where you set the rules; Rewards Earned shows who has hit their reward and is waiting to redeem; Redemption History is the running log of rewards you've handed out.

Your active punch cards. Each one sets a service (or all services), how many paid visits earn the reward, and what the reward is.

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How campaigns work

1 · Pick who to reach

Choose a group of customers — like anyone who hasn't booked in 60 days, people who came once and never returned, or everyone who's had a Full Detail. Hit Preview to see how many that is before you send.

2 · Add an offer (optional)

Attach a promo code — say 15% off your next detail — to give them a reason to rebook. Create codes over in the Promotions tab first.

3 · Send it

Campaigns go out by email — right now or scheduled for later — and you just watch the bookings come in. Text and call offers are coming once SMS marketing is approved.

Good times to run one: fill a slow week, bring back last summer's customers, or upsell a ceramic coating to everyone who got a Full Detail. Click + New Campaign to start.

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How This Works

After every call

Questions customers asked and Connie's answers automatically appear below for review.

You review each answer

Approve = Connie got it right. Skip = bad answer, ignore it. Edit = fix the answer before saving.

Sync to teach Connie

After approving answers, click "Sync to Connie." She'll use your approved answers on future calls.

Pending Review —

Approved —

Last Sync —

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Knowledge Base

—

Pushes all approved answers into Connie's brain

Business name, contact info, and location are managed in the Settings tab.

1 — Business Basics

This controls how Connie answers the phone. Changes go live when you hit Regenerate Knowledge Base above.

Phone Greeting

Connie's opening line. She always ends by asking the caller's name, so just write the greeting.

Agent Tone

How Connie sounds on calls.

Friendly Professional Casual

2 — Services & Add-ons

Your services, pricing, and add-ons are managed in the Services tab — that's what Connie reads from when she describes your services and upsells add-ons on calls. Editing them in one place keeps everything in sync.

3 — Service Area

Customers come to me — serve all areas
Turn this on if people bring their cars to you (a shop or drive-in). We won't restrict bookings by city.

Cities you'll drive to (leave empty to accept anywhere):

4 — Hours

Your hours are managed in Settings → Business Hours. Changes there update both the booking calendar and what your voice agent tells customers.

5 — Policies

These are the rules Connie shares with customers on calls. Fill in the ones that apply and add your own below. Tap the mic on any box to speak instead of type.

Cancellation Policy

What happens when a customer cancels or reschedules — how much notice you need, any fee.

Weather Policy

How you handle rain or bad weather — do you reschedule, and is there a charge.

Payment Methods

Which payments you take — cash, card, Venmo, Zelle, etc.

Requirements

What the customer needs to have ready — access to water, power, a parking spot.

6 — Seed FAQs

7 — Your Story

This is your story in your own words. It shows on your booking page and Connie uses it when callers ask about you. Fill in what you'd like — leave blanks if they don't apply. Tap the mic to speak instead of type.

How long have you been detailing?

What makes you different?

What do customers love about your work?

Who's your typical customer?

The one thing every customer should know

Update by Voice

Call (818) 403-3447 anytime to update your profile. Just say what changed — we'll take care of the rest.

Publish Your Website

When on, your page is live and bookable.

Off

✨ Write My Website Copy

We'll turn your story into polished page copy — headline, about, service descriptions, and more. It lands in the fields below, ready for you to tweak before you save.

Uses your answers from Business Profile → Your Story. Not there yet? Add it once and it powers your page and what your agent tells callers.

Customize

Tagline (your big headline)

Hero Subline (sentence under the headline)

About Section (your story — 2 short paragraphs)

Why Choose Us (short points shown as badges, up to 6)

Hero Image (the big photo behind your headline)

Photo Gallery (up to 6 photos)

Social Links (just your handle — we build the link)

Show my photos from (the "See our work" button links here)

Instagram Facebook TikTok

Share Your Booking Link

No website needed. Drop this link in your Instagram bio, a story link sticker, or a text — it opens your booking page so customers can book on the spot.

Want just the booking form with nothing around it? Share this form-only link instead.

Add a “Book Now” Button to Your Website

Already have a website? Paste this snippet before your closing </body> tag. It adds a Book Now button that opens your booking form in a popup — no coding required.

Button color #1d4ed8

Preview ↗

…or put the whole form right on the page

Prefer the booking form embedded inline (no popup)? Paste this where you want it to appear.

Services

Add-ons

Bookings

Offer Analytics

Win-back Performance

Settings

Customers

Promotions

New Promotion

Loyalty Programs

Rewards Earned

Redemption History

Campaigns

Train AI

Business Profile

My Website